FAQ

🛍️ Ordering & Products

Q: What size should I order?
We recommend checking our [Size Guide] for detailed measurements. If you’re between sizes or unsure, feel free to contact us for advice.

Q: Are your products true to size?
Yes, our garments are designed with a classic British fit in mind. If any item fits larger or smaller than standard, we’ll note that on the product page.

Q: Can I change or cancel my order after placing it?
Because we use on-demand production, orders are sent into production quickly. If you need to make changes, email us as soon as possible—ideally within 1 hour of placing your order.

Q: Do you offer customisation or monogramming?
At the moment, we do not offer customisation, but we’re exploring this for future releases. Stay tuned!

🚚 Shipping & Delivery

Q: How long will my order take to arrive?
Production typically takes 1–3 business days, followed by shipping:

  • UK: 2–5 business days

  • Europe: 3–7 business days

  • US/Canada: 3–8 business days

  • Rest of World: 7–14 business days
    See our full [Shipping Information] page for details.

Q: How much is shipping?
Shipping costs are calculated at checkout based on your location and order size.

Q: Will I receive a tracking number?
Yes. As soon as your order ships, you'll receive a confirmation email with tracking details (when available).

Q: Do you ship internationally?
Yes, we ship worldwide via our global fulfilment partners.

🔁 Returns & Exchanges

Q: What is your return policy?
You can return items within 14 days of delivery as long as they are unworn, unwashed, and in original condition. Visit our [Returns & Exchanges] page for full details.

Q: Can I exchange for a different size?
Absolutely. Just email us and we’ll guide you through the exchange process.

Q: My item is faulty—what should I do?
We’re very sorry to hear that. Please email us at info@redstokeandheath.com with photos and we’ll sort it straight away.

💳 Payments & Security

Q: What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure checkout options via Shopify.

Q: Is my payment information secure?
Yes. Our store is hosted on Shopify, which uses industry-standard encryption and security to protect your data.

🌿 About Redstoke & Heath

Q: Where are your products made?
Our designs are created in the UK and printed to order via our partners global network of fulfilment partners, often from a location near you.

Q: What does Redstoke & Heath mean?
We invite you to read [What Our Name Means] for the story behind the name—it’s steeped in countryside tradition and heritage.

Q: Who runs Redstoke & Heath?
We’re a mother and son team with deep roots in the British countryside. You can read more on our [About Us] page.

Didn’t find what you were looking for?
📧 Email us at info@redstokeandheath.com
We’ll get back to you within 1 business day.