Privacy Policy

Effective Date: May 2025 

At Redstoke & Heath, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or make a purchase from us.

1. Who We Are

Redstoke & Heath is a British country clothing brand. Our website is hosted on Shopify, which provides us with the online e-commerce platform to sell our products and services to you.

2. What Information We Collect

When you visit our website or place an order, we may collect the following personal data:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely through Shopify or a third-party payment gateway)

  • IP address

  • Device information

  • Browsing behaviour (via cookies)

3. How We Use Your Information

We collect and use your information to:

  • Process and fulfil your orders

  • Communicate with you about your order or inquiry

  • Improve our website and customer experience

  • Send marketing emails (with your consent)

  • Prevent fraud and ensure security

4. Sharing Your Information

We do not sell your personal data. We only share it with trusted third parties necessary to run our business, including:

  • Shopify (website hosting and order processing)

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Delivery partners (e.g., Royal Mail, DPD)

  • Email marketing platforms (only if you've opted in)

  • Legal or regulatory bodies when required by law

5. Cookies

We use cookies to enhance your browsing experience and help us understand how visitors use our website. You can manage or disable cookies through your browser settings.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time (e.g., for marketing emails)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of your rights, please contact us at:
Email: info@redstokeandheath.com

7. Data Retention

We retain your personal data only as long as necessary for the purposes it was collected, or as required by law (e.g., for tax and accounting purposes).

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: info@redstokeandheath.com